Contact me for a copy of my CV.
Email: [email protected] | [email protected]
Phone​: 225-578-8321 (Works with MS Teams messaging)
LinkedIn: https://www.linkedin.com/in/krislindseyhall 
Faculty Page: www.lsu.edu/business/marketing/about/faculty.php
Google Scholar: ​https://scholar.google.com/citations?hl=en&user=N6MQlT0AAAAJ&view_op=list_works&sortby=pubdate
​

Kristina "Kris" Lindsey Hall, Phd

Kris Lindsey Hall is a tenured Associate Professor of Marketing at Louisiana State University. Kris received her PhD and M.S. in Marketing from The University of Alabama where she also worked as a graduate research and teaching assistant and graduate marketing consultant. Additionally, Kris has instructed Consumer Behavior and Marketing Management at the undergraduate level. Kris received her B.B.A. in Marketing from St. Mary’s University in San Antonio, Texas, where she graduated as a Greehey Scholar, and received both the Presidential Award and the Dean’s Future Leader Award. 

As an organizational frontline and service marketing researcher, my primary areas of interest fall at the intersection of the marketing strategy and service management, including:
  • Frontline employee-customer interactions with an emphasis on service failure, recovery, and guardianship
  • Service inclusion, profiling, and justice, including how perceptions of vulnerability and fairness shape frontline decision making and service outcomes
  • Stakeholder engagement and multi-actor collaboration across service, sales, and supply networks
  • Firm strategy at the frontline and its influence on employee and organizational performance
  • The role and influence of interdisciplinary perspectives in advancing service management theory and practice

Kris’ research has been accepted or published in the Journal of Service Research, Journal of Business Research, Psychology & Marketing, Journal of Service Management, Journal of Marketing Theory and Practice, Journal of Services Marketing, International Journal of Physical Distribution & Logistics Management, Journal of Personal Selling and Sales Management, Journal of Internet Commerce, and International Business Review, among others. 

Kris has received five grants and a fellowship to pursue her research, which has been presented at over 45 international, national, and regional conferences. She has also been instrumental in developing the LSU Behavioral Lab. Previously, she gained professional experience in marketing, branding, customer-service, and cost-control administration in the hospitality, financial services, and petrochemical industries. 

Outside of the office and classroom, Kris enjoys time with her family, friends, and mischievous dog, Stewart, while staying actively involved in local community causes. She is also a Co-Captain of the Mystic Krewe of Maximilian and member of the Spanish Town Ladies' Auxiliary and loves all things Mardi Gras! Other favorite things include warm weather, Cajun culture, spicy food, red wine, clever puns, and travel. As a former foster mom, Kris remains a dedicated advocate for child wellness and opportunity. 

Education:

Doctor of Philosophy, Marketing
The University of Alabama, Tuscaloosa, Alabama             
Manderson Graduate School of Business

Master of Science, Marketing
The University of Alabama, Tuscaloosa, Alabama
Manderson Graduate School of Business

Bachelor of Business Administration, Marketing          
St. Mary's University, San Antonio, Texas                         
Bill Greehey School of Business

Educational Experiences Abroad:  
  • International Business Seminars Recruiter, Winter MBA Faculty 2016
  • Study Abroad in Malta, Gozo, and Sicily, Spring 2011
  • Education First Ultimate Tour of Europe, Summer 2009

More information:

My Research

Teaching

Conferences & Presentations

Honors, Awards, & Service

Experience & Coursework