Published Research
Lindsey Hall, Kristina K., Candice Marti, Nicole Boylan, Thomas L. Baker, and Jessica Ogilvie, (Conditional Acceptance), “Frontline Ambidexterity: A Systematic Review and Future Research Agenda,” Journal of Personal Selling and Sales Management, Impact Factor: 4.4, CiteScore: 5.1, ABDC: A).
Fennell[*], Patrick, Melanie Lorenz[*], Kristina Lindsey Hall[*], and Mick Andzulis, (2023), “Not My Circus, Not My Monkeys? Frontline Employee Perceptions of Customer Deviant Behavior and Service Firms' Guardianship Policies,” Journal of Service Research, [*] First three authors made equal contributions, https://doi.org/10.1177/10946705231163881, (Impact Factor: 10.052, ABDC: A*).
Lindsey Hall[*], Kristina K., Eric Michel[*], Sven Kepes, Laurence Weinzimmer, Anthony Wheeler, Ji (Miracle) Qi, and Matt Leon (Accepted July 28, 2023) “A Q&A primer and systematic review of meta-analytic reporting within service research,” Journal of Service Management, forthcoming, DOI (10.1108/JOSM-07-2022-0229), (Impact Factor: 11.768, CiteScore: 16.6, ABDC: A), Note: multi-disciplinary research team, [*]First two authors made equal contributions.
Lindsey-Hall, Kristina K., Susana Jaramillo, Thomas L. Baker, and Daniel Bachrach (2023),”An examination of frontline employee‐customer incidental similarities in service failure and recovery contexts,” Psychology and Marketing, Vol. 40(6), p. 1047-1060, DOI: http://doi.org/10.1002/mar.21809, (Impact Factor: 5.507, ABDC: A).
Qi, Ji (Miracle), Sijun Wang, and Kristina K. Lindsey Hall (2023), “Bridging Employee Engagement and Customer Engagement in a Service Context,” Journal of Business Research, Vol. 160, 113803, https://doi.org/10.1016/j.jbusres.2023.113803, (Impact Factor: 10.969, ABDC: A).
Lindsey Hall, Kristina K., Ji (Miracle) Qi, R. Glenn Richey, Jr., and Ripinka Patil, (2022) “Collaboration, Feedback, and Performance: Supply Chain Insights from Service-Dominant Logic,” Journal of Business Research, 146, 385-397, https://doi.org/10.1016/j.jbusres.2022.03.055, (Impact Factor: 10.969, ABDC: A).
Michel[*], Eric, Kristina K. Lindsey Hall[*], Sven Kepes, Matt Leon, Ji (Miracle) Qi, Laurence Weinzimmer, and Anthony Wheeler, (2022), “Bridging Two Tales of Engagement: A Meta-Analytic Review of Employee Engagement and Customer Engagement in Service Contexts,” Journal of Service Management, Vol. ahead-of-print No. ahead-of-print, DOI: 10.1108/JOSM-06-2019-0171, (Impact Factor: 11.768, ABDC: A), Note: multi-disciplinary research team, [*]First two authors made equal contributions.
Lindsey Hall, Kristina, Susana Jaramillo, Thomas L. Baker, and Julian Arnold (2021) “Authenticity, Rapport, and Interactional Justice in Frontline Service: The Moderating Role of Need for Uniqueness,” Journal of Services Marketing, 35(3), 367-380. https://doi.org/10.1108/JSM-11-2019-0434, (CiteScore: 7.7; Impact Factor: 5.246, ABDC: A).
Abosag, Ibrahim, Thomas L. Baker, Kristina Lindsey Hall, Aliki-Dimitra Voulgari, and Xiaoyuan Zheng (2017) “Antecedents and Consequences of Liking in Service Relationships,” International Business Review, 26(3), 566-578. http://dx.doi.org/10.1016/j.ibusrev.2016.11.003, (CiteScore: 9.9; Impact Factor: 8.047, ABDC: A).
Lindsey Hall, Kristina, Thomas L. Baker, Tammy Hunt, Martha Andrews, and Adam Rapp (2016), “The Importance of Product/Service Quality for Frontline Marketing Employee Outcomes: The Moderating Effect of Leader-Member Exchange (LMX),” Journal of Marketing Theory and Practice, 24(1), 23-41.https://doi.org/10.1080/10696679.2016.1089762, (CiteScore: 3.91, ABDC: B).
Richey, R. Glenn, Tyler R. Morgan, Kristina Lindsey Hall, and Frank Adams (2016), “A Global Exploration of Big Data in The Supply Chain,” International Journal of Physical Distribution & Logistics Management, 46(8), 710-739. DOI: 10.1108/IJPDLM-05-2016-0134, (CiteScore: 11.4; Impact Factor: 7.290, ABDC: A).
Hood, Karen, Christopher Hopkins, Kevin Shanahan, and Kristina Lindsey Hall (2015), “The Influence of Interactivity on Visit and Purchase Frequency: The Moderating Role of Website Informational Features,” Journal of Internet Commerce, 14(3), 294-315, DOI: 10.1080/15332861.2015.1084137, (CiteScore: 6.7, ABDC: B).
Lindsey, Kristina K., Deborah Spake, and Mathew Joseph (2011), “Young Adults and US Healthcare Reform: Views and Marketing Strategy,” Journal of Medical Marketing, 11(4), 312-319. https://doi.org/10.1177/1745790411428231, (ABDC: C, Published from Undergraduate Thesis).
Fennell[*], Patrick, Melanie Lorenz[*], Kristina Lindsey Hall[*], and Mick Andzulis, (2023), “Not My Circus, Not My Monkeys? Frontline Employee Perceptions of Customer Deviant Behavior and Service Firms' Guardianship Policies,” Journal of Service Research, [*] First three authors made equal contributions, https://doi.org/10.1177/10946705231163881, (Impact Factor: 10.052, ABDC: A*).
Lindsey Hall[*], Kristina K., Eric Michel[*], Sven Kepes, Laurence Weinzimmer, Anthony Wheeler, Ji (Miracle) Qi, and Matt Leon (Accepted July 28, 2023) “A Q&A primer and systematic review of meta-analytic reporting within service research,” Journal of Service Management, forthcoming, DOI (10.1108/JOSM-07-2022-0229), (Impact Factor: 11.768, CiteScore: 16.6, ABDC: A), Note: multi-disciplinary research team, [*]First two authors made equal contributions.
Lindsey-Hall, Kristina K., Susana Jaramillo, Thomas L. Baker, and Daniel Bachrach (2023),”An examination of frontline employee‐customer incidental similarities in service failure and recovery contexts,” Psychology and Marketing, Vol. 40(6), p. 1047-1060, DOI: http://doi.org/10.1002/mar.21809, (Impact Factor: 5.507, ABDC: A).
Qi, Ji (Miracle), Sijun Wang, and Kristina K. Lindsey Hall (2023), “Bridging Employee Engagement and Customer Engagement in a Service Context,” Journal of Business Research, Vol. 160, 113803, https://doi.org/10.1016/j.jbusres.2023.113803, (Impact Factor: 10.969, ABDC: A).
Lindsey Hall, Kristina K., Ji (Miracle) Qi, R. Glenn Richey, Jr., and Ripinka Patil, (2022) “Collaboration, Feedback, and Performance: Supply Chain Insights from Service-Dominant Logic,” Journal of Business Research, 146, 385-397, https://doi.org/10.1016/j.jbusres.2022.03.055, (Impact Factor: 10.969, ABDC: A).
Michel[*], Eric, Kristina K. Lindsey Hall[*], Sven Kepes, Matt Leon, Ji (Miracle) Qi, Laurence Weinzimmer, and Anthony Wheeler, (2022), “Bridging Two Tales of Engagement: A Meta-Analytic Review of Employee Engagement and Customer Engagement in Service Contexts,” Journal of Service Management, Vol. ahead-of-print No. ahead-of-print, DOI: 10.1108/JOSM-06-2019-0171, (Impact Factor: 11.768, ABDC: A), Note: multi-disciplinary research team, [*]First two authors made equal contributions.
Lindsey Hall, Kristina, Susana Jaramillo, Thomas L. Baker, and Julian Arnold (2021) “Authenticity, Rapport, and Interactional Justice in Frontline Service: The Moderating Role of Need for Uniqueness,” Journal of Services Marketing, 35(3), 367-380. https://doi.org/10.1108/JSM-11-2019-0434, (CiteScore: 7.7; Impact Factor: 5.246, ABDC: A).
Abosag, Ibrahim, Thomas L. Baker, Kristina Lindsey Hall, Aliki-Dimitra Voulgari, and Xiaoyuan Zheng (2017) “Antecedents and Consequences of Liking in Service Relationships,” International Business Review, 26(3), 566-578. http://dx.doi.org/10.1016/j.ibusrev.2016.11.003, (CiteScore: 9.9; Impact Factor: 8.047, ABDC: A).
Lindsey Hall, Kristina, Thomas L. Baker, Tammy Hunt, Martha Andrews, and Adam Rapp (2016), “The Importance of Product/Service Quality for Frontline Marketing Employee Outcomes: The Moderating Effect of Leader-Member Exchange (LMX),” Journal of Marketing Theory and Practice, 24(1), 23-41.https://doi.org/10.1080/10696679.2016.1089762, (CiteScore: 3.91, ABDC: B).
Richey, R. Glenn, Tyler R. Morgan, Kristina Lindsey Hall, and Frank Adams (2016), “A Global Exploration of Big Data in The Supply Chain,” International Journal of Physical Distribution & Logistics Management, 46(8), 710-739. DOI: 10.1108/IJPDLM-05-2016-0134, (CiteScore: 11.4; Impact Factor: 7.290, ABDC: A).
Hood, Karen, Christopher Hopkins, Kevin Shanahan, and Kristina Lindsey Hall (2015), “The Influence of Interactivity on Visit and Purchase Frequency: The Moderating Role of Website Informational Features,” Journal of Internet Commerce, 14(3), 294-315, DOI: 10.1080/15332861.2015.1084137, (CiteScore: 6.7, ABDC: B).
Lindsey, Kristina K., Deborah Spake, and Mathew Joseph (2011), “Young Adults and US Healthcare Reform: Views and Marketing Strategy,” Journal of Medical Marketing, 11(4), 312-319. https://doi.org/10.1177/1745790411428231, (ABDC: C, Published from Undergraduate Thesis).
Invited Publications
Richey, R. Glenn, Tyler R. Morgan, Kristina K. Lindsey, and Alyssa Yoon (2014), “Big Data in Supply Chain Partnerships,” CSCMP Hot Topics (August Issue).
Richey, R. Glenn, Tyler R. Morgan, Kristina K. Lindsey, Frank Adams, and Chad Autry (2014), “Global Managerial Perceptions of Big Data Strategy in Supply Chain Management,” CSCMP White Paper.
Richey, R. Glenn, Tyler R. Morgan, Kristina K. Lindsey, Frank Adams, and Chad Autry (2014), “Global Managerial Perceptions of Big Data Strategy in Supply Chain Management,” CSCMP White Paper.
Book ChaptersBaker, Thomas L., Paul Fombelle, Clay Voorhees, Kristina Lindsey Hall, and Blake A. Runnalls (2019), “The impact of customer engagement behaviors and majority/minority information on the use of online reviews,” In Hollebeek, Linda & Sprott, David (Eds.) Handbook of Research on Customer Engagement. Edward Elgar Publishing. https://doi.org/10.4337/9781788114899.00027.
RESEARCH in ProgressPlease reach out to connect on or discuss research in progress.
DissertationTitle: “An Investigation into the Dimensionality of the Collaborative Economy from a Service-Dominant Logic Perspective”
Chair: Dr. Thomas L. Baker Successfully Defended: 2017 Committee: Dr. Sharon Beatty Dr. Daniel Bachrach Dr. Stacey Robinson Dr. Stephen Vargo |
Research Grants and FellowshipsRice, D. H. (Co-Principal), Lindsey Hall, K. (Co-Principal), Kuo, A. , Szocs, C. , Wu, J. , Long, A. , Chaker, N., “SEEDER FOR GROWTH LA - Strategic Eye-tracking and Emotional Designs in Experimental Research for Optimally Reinforcing and Growing Research & Outreach Wins That Help LA”, Louisiana Board of Regents, State, Award total $809,649.00 (sponsor + match); Anticipated Sponsor Funded Amount $461,108.00, Funded, 2021-2026.
Lindsey Hall, Kristina, “The Impact of Online Reviews on Consumer Regret,” Summer Excellence in Research (SEiR) Program, Summer 2016. Lindsey Hall, Kristina, Graduate Council Research/Creative Activity Fellowship 2016-2017, Awarded by the University of Alabama Graduate School for academic record and proposed dissertation research; Stipend and tuition grant for final academic year. Morgan, Tyler R., R. Glenn Richey, Kristina K. Lindsey, Chad Autry, and Frank Adams, “The What, How and Why of Big Data in Supply Chain Relationships: A Structure, Process, and Performance Study,” Council of Supply Chain Management Professionals. Reynolds, Kristy, and Kristina Lindsey Hall, “The Dimensions, Role, and Influence Of Consumers’ Use of Self-Service Technologies (SST) in the Customer-Provider Dyad,” Summer Excellence in Research (SEiR) Program, Summer 2015. |
