Published Research
Abosag, Ibrahim, Thomas L. Baker, Kristina Lindsey Hall, Aliki-Dimitra Voulgari, and Xiaoyuan Zheng (2017), “Antecedents and Consequences of Liking in Service Relationships,” International Business Review, 26(3): 566-578, http://dx.doi.org/10.1016/j.ibusrev.2016.11.003.
Baker, Thomas L., Paul Fombelle, Clay Voorhees, Kristina Lindsey Hall, and Blake A. Runnalls (forthcoming, expected 2019), “Majority versus Minority Influence Associated with Online Reviews: An Eye Tracking Investigation," The Handbook of Research on Customer Engagement, Ed. Linda D. Hollebeek and David E. Sprott.
Hood, Karen, Christopher Hopkins, Kevin Shanahan, and Kristina Lindsey Hall (2015), “The Influence of Interactivity on Visit and Purchase Frequency: The Moderating Role of Website Informational Features,” Journal of Internet Commerce, 14(3), 294-315.
Lindsey-Hall, Kristina K., Susana Jaramillo, Thomas L. Baker, and Julian M. Arnold (2020), "Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness," Journal of Services Marketing, ahead-of-print. https://doi.org/10.1108/JSM-11-2019-0434.
Lindsey Hall, Kristina, Thomas L. Baker, Tammy Hunt, Martha Andrews, and Adam Rapp (2016), “The Importance of Product/Service Quality for Frontline Marketing Employee Outcomes: The Moderating Effect of Leader-Member Exchange (LMX),” Journal of Marketing Theory and Practice, 24(1), 23-41.
Lindsey, Kristina K., Deborah Spake, and Mathew Joseph (2011), “Young Adults and US Healthcare Reform: Views and Marketing Strategy,” Journal of Medical Marketing, 11(4), 312-19.
Richey, R. Glenn, Tyler R. Morgan, Kristina Lindsey Hall, and Frank Adams (2016), “An International Exploration of Big Data in Supply Chain Relationships,” International Journal of Physical Distribution & Logistics Management, 46(8), 710-739.
Baker, Thomas L., Paul Fombelle, Clay Voorhees, Kristina Lindsey Hall, and Blake A. Runnalls (forthcoming, expected 2019), “Majority versus Minority Influence Associated with Online Reviews: An Eye Tracking Investigation," The Handbook of Research on Customer Engagement, Ed. Linda D. Hollebeek and David E. Sprott.
Hood, Karen, Christopher Hopkins, Kevin Shanahan, and Kristina Lindsey Hall (2015), “The Influence of Interactivity on Visit and Purchase Frequency: The Moderating Role of Website Informational Features,” Journal of Internet Commerce, 14(3), 294-315.
Lindsey-Hall, Kristina K., Susana Jaramillo, Thomas L. Baker, and Julian M. Arnold (2020), "Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness," Journal of Services Marketing, ahead-of-print. https://doi.org/10.1108/JSM-11-2019-0434.
Lindsey Hall, Kristina, Thomas L. Baker, Tammy Hunt, Martha Andrews, and Adam Rapp (2016), “The Importance of Product/Service Quality for Frontline Marketing Employee Outcomes: The Moderating Effect of Leader-Member Exchange (LMX),” Journal of Marketing Theory and Practice, 24(1), 23-41.
Lindsey, Kristina K., Deborah Spake, and Mathew Joseph (2011), “Young Adults and US Healthcare Reform: Views and Marketing Strategy,” Journal of Medical Marketing, 11(4), 312-19.
Richey, R. Glenn, Tyler R. Morgan, Kristina Lindsey Hall, and Frank Adams (2016), “An International Exploration of Big Data in Supply Chain Relationships,” International Journal of Physical Distribution & Logistics Management, 46(8), 710-739.
Invited Publications
Richey, R. Glenn, Tyler R. Morgan, Kristina K. Lindsey, and Alyssa Yoon (2014), “Big Data in Supply Chain Partnerships,” CSCMP Hot Topics (August Issue).
Richey, R. Glenn, Tyler R. Morgan, Kristina K. Lindsey, Frank Adams, and Chad Autry (2014), “Global Managerial Perceptions of Big Data Strategy in Supply Chain Management,” CSCMP White Paper.
Richey, R. Glenn, Tyler R. Morgan, Kristina K. Lindsey, Frank Adams, and Chad Autry (2014), “Global Managerial Perceptions of Big Data Strategy in Supply Chain Management,” CSCMP White Paper.
RESEARCH Under ReviewLindsey Hall, Kristina, Susana Jaramillo, Thomas L. Baker, and Julian Arnold, “The Impact of Need for Uniqueness and Authenticity on Developing Service Relationships,” (Target: Journal of Services Marketing).
Working PapersFolse, Judith, Dora Bock, Jordan Moffett, Kristina Lindsey Hall, and Stephanie Mangus, “Abandonment Issues: Exploring Online Shopping Cart Abandonment,” (Target: Journal of Marketing)
Lindsey Hall, Kristina, Thomas L. Baker, and Susana Jaramillo, “Incidental Similarities at the 'Moment of Truth' with Boundary-Spanning Employees: An Experimental Examination of Rapport, Authenticity, and Key Customer Outcomes,” (Target: Psychology and Marketing). Qi, Ji “Miracle”, Kristina K. Lindsey Hall, and R. Glenn Richey, Jr., “The Effect of the Collaborative Feedback Environment on Firms’ Reverse Logistics Competencies and Logistics Performance,” (Under second review, Industrial Marketing Management). RESEARCH in ProgressLindsey Hall, Kristina, Thomas L. Baker, and Christine Ringler, “An Exploration of Collaborative Consumption in a Service Failure/Recovery Context,” (Target: Journal of Marketing).
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Research Grants and FellowshipsLindsey Hall, Kristina, “The Impact of Online Reviews on Consumer Regret,” Summer Excellence in Research (SEiR) Program, Summer 2016.
Lindsey Hall, Kristina, Graduate Council Research/Creative Activity Fellowship 2016-2017, Awarded by the University of Alabama Graduate School for academic record and proposed dissertation research; Stipend and tuition grant for final academic year. Morgan, Tyler R., R. Glenn Richey, Kristina K. Lindsey, Chad Autry, and Frank Adams, “The What, How and Why of Big Data in Supply Chain Relationships: A Structure, Process, and Performance Study,” Council of Supply Chain Management Professionals. Reynolds, Kristy, and Kristina Lindsey Hall, “The Dimensions, Role, and Influence Of Consumers’ Use of Self-Service Technologies (SST) in the Customer-Provider Dyad,” Summer Excellence in Research (SEiR) Program, Summer 2015. DissertationTitle: “An Investigation into the Dimensionality of the Collaborative Economy from a Service-Dominant Logic Perspective”
Chair: Dr. Thomas L. Baker Successfully Defended: 2017 Committee: Dr. Sharon Beatty Dr. Daniel Bachrach Dr. Stacey Robinson Dr. Stephen Vargo |
