Press releases and Media mentions

“Not My Circus, Not My Monkeys? Frontline Employee Perceptions of Customer Deviant Behavior and Service Firms’ Guardianship Policies” Published at the Journal of Service Research
READ THE FULL STUDY: HTTPS://JOURNALS.SAGEPUB.COM/DOI/FULL/10.1177/10946705231163881

Source: Sourcing Journal 
Read the full story here: 
​https://sourcingjournal.com/topics/retail/shoplifting-organized-retail-crime-theft-store-employees-violence-nordstrom-macys-429757/ 
Read the story here: 
​https://www.fau.edu/newsdesk/articles/study-retail-workers-struggling-with-deviant-customers.php
Source: Retail Wire
Read the full story here:
https://retailwire.com/discussion/is-shoplifting-killing-store-morale/
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Read this story here:
​ https://www.lsu.edu/business/news/2023/4/can-shoplifting-cause-problems-in-employee-retention-lsu-researcher-provides-insights-for-practitioners-2023.php 
Source: Talk107.3FM 
Read the full story here:
 https://talk1073.com/2023/04/19/mornings-with-brian-haldane-kris-lindsey-hall-04-19-2023/ ​
Read the story here: 
https://www.salisbury.edu/news/article/2023-4-25-Study-by-SUs-Fennell-Identifies-Customer-Behavior-Guardianship-Policies-Among-Issues-Exacerbating-Employee-Shortages 

“Bridging Two Tales of Engagement: A Meta-Analytic Review of Employee Engagement in Service Contexts” 
​Published at the Journal of Service management
​READ THE FULL STUDY: HTTPS://DOI.ORG/10.1108/JOSM-06-2019-0171

“Collaboration, feedback, and performance: Supply chain insights from service-dominant logic” 
​Published at the Journal of Business Research 
Read the Full article here: https://doi.org/10.1016/j.jbusres.2022.03.055

See the details here: ​
https://www.lsu.edu/business/news/2022/4/collaboration-and-resource-investment-can-positively-affect-a-firms-logistics-performance-2022.php

 “SEEDER FOR GROWTH LA” (Strategic Eye-tracking and Emotional Designs in Experimental Research for Optimally Reinforcing and Growing Research & Outreach Wins That Help LA)
Board of Regents Grant 

View the story here: https://www.lsu.edu/business/news/2021/6/lsu-department-marketing-professors-secure-sizable-grant-louisiana-board-regents-2021.php​