Presentations, Conferences, & Doctoral ConsortIA

​ PRESENTATIONS 

• Alhouti, Sarah*, Kristina Lindsey Hall, and Thomas L. Baker, “Combinatory Service Recovery Efforts: When to Compensate with Donations and Discounts,” (AMA Marketing + Public Policy Conference, 2021, Virtual Attendance).
• Alhouti, Sarah*, Kristina Lindsey Hall, and Thomas L. Baker, “Incorporating Donations in Service Recovery: The Importance of Consumer Choice,” (AMA Marketing + Public Policy Conference, 2021, Virtual Attendance).
• Arnold, Julian*, Kristina Lindsey Hall, and Thomas L. Baker, “Authenticity and Rapport in Frontline Service: Interactional Justice for Unique Customers,” (Society for Marketing Advances Annual Conference, 2016, Atlanta, GA); Published in conference proceedings.
  • Awarded Best Paper in Services Marketing Track
  • Steven J. Shaw Best Paper in Conference Award
• Baker, Thomas L.*, and Kristina Lindsey Hall*, “That’s My Name, Too! The Role of Incidental Similarities, Rapport, and Authenticity in Enhancing Employee-Customer Relations,” (Organizational Frontlines Research Symposium, 2016, Florida State University, Tallahassee, FL).
• Baker, Thomas L., and Kristina Lindsey Hall*, “The Impact of Majority/Minority Information Contained in Online Reviews on Consumer Regret,” (Society for Marketing Advances Annual Conference, 2016, Atlanta, GA); Published in conference proceedings.
• Baker, Thomas L., Jens Hogreve, Kristina Lindsey Hall*, and Leonhard Mandl, “The Impact of Time on Service Recovery Strategies,” (26th Annual Frontiers in Service Conference, 2017, Fordham University, New York, NY).
• Baker, Thomas L., Paul Fombelle, Clay Vorhees, and Kristina Lindsey Hall*, “Understanding Consumer Processing of Online Review Information: In/Decision Regret,” (25th Annual Frontiers in Service Conference, 2016, Bergen, Norway).
• Danatzis, Ilias*, Kristina Lindsey Hall*, Valtteri Kaartemo, and Bo Edvardsson, “Deciphering Value-in-Use from Big Data in Access-Based Services: A Machine Learning Approach” (Frontiers in Services Conference, June 2022, Babson College, Boston, MA).
• Hood, Karen M.*, Kevin J. Shanahan, Christopher D. Hopkins, and Kristina Lindsey Hall, “The Moderating Role of Informational Features on Website Interactivity,” (AMA Summer Marketing Educators' Conference, 2015, Chicago, IL); Published in conference proceedings.
• Jaramillo, Susanna*, Della Garner, Kristina Lindsey Hall, and Casey Waldsmith, “A Service Rep. vs. a Chatbot: Effects of virtual agency type on customers’ deceitful intentions,” (Society for Marketing Advances Annual Conference, November 2022, Charlotte, NC).
• Jaramillo, Susanna*, Kristina Lindsey Hall, and Thomas Baker, “An Examination of Frontline Employee-Customer Incidental Similarities, Rapport, and Perceived Authenticity in a Service Failure and Recovery Context,” (Research Colloquium, 2021, The University of Memphis, Memphis, TN).
• Jaramillo, Susanna*, Thomas Baker, and Kristina Lindsey Hall, “Anticipatory Regret in Action and Inaction Behaviors in Service Encounters,” (AMA Winter Marketing Educators’ Conference, 2018, New Orleans, LA); Published in conference proceedings.
• Jaramillo, Susanna*, Thomas Baker, and Kristina Lindsey Hall, “Impact of Anticipatory Regret in Action and Inaction Behaviors and Service Evaluation,” (Society for Marketing Advances Annual Conference, 2017, Louisville, KY).
• Lindsey Hall, Kristina K.*, Ji “Miracle” Qi*, R. Glenn Richey, Jr., and Ha Ta, “Examining Collaborative Feedback: A Logistics Competency Study,” (Society for Marketing Advances Annual Conference, 2019, New Orleans, Louisiana); Published in conference proceedings.
• Lindsey Hall, Kristina*, “Market Formation and Shaping from an S-D Logic Perspective: A Case Study of the Collaborative Economy,” (7th Forum on Markets and Marketing, Marketing Department, Eller College of Management, 2018, University of Arizona, Tucson, AZ).
• Lindsey Hall, Kristina*, “Roundtable Topic: Reconceptualization of Selling Processes from a Service-dominant Logic Perspective,” (Asia Pacific Sales and Service Conference, 2018, Waikiki, HI).
• Lindsey Hall, Kristina*, and Thomas L. Baker, “A Preliminary Investigation of the Drivers of Consumer Participation in Collaborative Consumption” (24th Annual Frontiers in Service Conference, 2015, San Jose, CA).
• Lindsey Hall, Kristina*, and Thomas L. Baker, “Consumer Expectations, Failure Attributions, and Desired Recovery in a Collaborative Consumption Context” (ESPRMC 8th Annual Graduate Research Symposium, 2016, The University of Alabama, Tuscaloosa, AL).
• Lindsey Hall, Kristina*, and Thomas L. Baker, “Is Service Recovery Different for Collaborative Consumption? The Impact of Triadic Exchanges,” (26th Annual Frontiers in Service Conference, 2017, Fordham University, New York, NY).
• Lindsey Hall, Kristina*, and Thomas L. Baker, “Personal and Social Motivations for Consumer Participation in Collaborative Consumption” (Society for Marketing Advances Annual Conference, 2015, San Antonio, TX); Published in conference proceedings.
• Lindsey Hall, Kristina*, and Thomas L. Baker, and Daniel Bachrach, “The Influence of Incidental Similarities on Service Encounter Expectations and Outcomes” (ESPRMC 8th Annual Graduate Research Symposium, 2016, The University of Alabama, Tuscaloosa, AL).
• Lindsey Hall, Kristina*, Eric Michel*, Ji (Miracle) Qi, Matt Leon, Sven Kepes, Laurence Weinzimmer, and Anthony Wheeler, “Bridging Two Tales of Engagement: An Initial Meta-analytic Review of Employee and Customer Engagement in Frontline Employee Research,” (Interdisciplinary Forum on Service Management, 2018, Northern Illinois University, Hoffman Estates, IL).
• Lindsey Hall, Kristina*, Ilias Danatzis*,Valtteri Kaartemo, and Bo Edvardsson, “How Change in Institutional Context Influences Value-in-use Perceptions: The Case of Airbnb,” (7th Forum on Markets and Marketing, Marketing Department, Eller College of Management, 2018, University of Arizona, Tucson, AZ).
• Lindsey Hall, Kristina, Eric Michel, Ji “Miracle” Qi*, Matt Leon, Sven Kepes, Laurence Weinzimmer, Anthony Wheeler, and Danli Chen*, “Bridging Two Tales of Engagement: An Initial Meta-analytic Review of Employee and Customer Engagement in Frontline Employee Research,” (AMA Summer Marketing Educators’ Conference, 2019, Chicago, IL); Published in conference proceedings.
• Lindsey, Kristina K*., and Thomas L. Baker, “The Impact of Incidental Similarity on Service Expectations and Recovery,” (Society for Marketing Advances Annual Conference, 2014, New Orleans, LA); Published in conference proceedings.
• Lindsey, Kristina K.*, and Thomas L. Baker, “The Influence of Incidental Similarity on Service Expectations and Recovery for the Focal Customer and Other Group Members,” (Southeast Marketing Symposium Annual Conference, 2015, Florida State University, Tallahassee, FL); Published in conference program.
• Lindsey, Kristina K.*, Deborah Spake, and Mathew Joseph, “Health Care Reform and Its Impact on Young Consumers,” (Society for Marketing Advances Annual Conference, 2011, Memphis, TN); Published in conference proceedings.
• Lindsey Hall, Kristina, Ji (Miracle) Qi, Harrison Pugh, Eric Michel, Matt Leon, Brittany Buis, Darren Good, “A Meta-analytic Review of the Impact of Service Leadership on Customer-Related Outcomes” (2021 AMA Summer Academic Conference, 2021, Virtual Presentation); Published in conference proceedings.
  • Awarded Best Paper in Services, Retailing, and Customer Experience Track
• Michel, Eric*, Kristina Lindsey Hall, Ji (Miracle) Qi, Matt Leon, Sven Kepes, Laurence Weinzimmer, and Anthony Wheeler, “Two Tales of Engagement: An Interdisciplinary Review of Employee and Customer Engagement in Services Management Research,” (AOM, 2019, Boston, MA).
• Michel, Eric*, Kristina Lindsey Hall, Harrison Pugh, Matthew Leon, Ji (Miracle) Qi, Brittany Buis, and Darren Good, “The importance of service leader behavior for customer-related outcomes: A meta-analytic review,” as part of the symposium titled "Frontline Service Employees in a Changing World: Interdisciplinary Perspective & Research Directions" (AOM, 2021, Virtual Meeting).
• Michel, Eric*, Kristina Lindsey Hall*, Matt Leon, Harrison Pugh, Brittany Buis, Darren Good, and Ji (Miracle) Qi, “Leader behavior in the Service Profit Chain: Group level vs Individual Effects,” (NIU 2nd Annual Forum on Service Management, 2019, Naperville, IL).
• Northington, William, Jessica Ogilvie*, Kristina K. Lindsey, and Kristy Reynolds, “Examining Reactive Customer Engagement Strategies in Online Shopping Cart Abandonment: A Regulatory Fit Perspective” (Academy of Marketing Science World Marketing Congress, 2015, Bari, Italy); Published in conference proceedings.
• Qi, Ji (Miracle)*, Kristina Lindsey Hall*, and Thomas L. Baker, “Employee Gratitude and Positive Emotions: Linking Organizational Resource Provision and Employee Engagement,” (Accepted, 27th Annual Frontiers in Service Conference, 2018, TX State University, Austin, TX).
• Qi, Ji (Miracle)*, R. Glenn Richey, Jr., Kristina Lindsey Hall, “The Effect of the Collaborative Feedback Environment on Firms’ Reverse Logistics Competencies and Logistics Performance,” (Society for Marketing Advances Annual Conference, 2017, Louisville, KY).
• Qi, Ji (Miracle)*, Kristina Lindsey Hall, and R. Glenn Richey, Jr., “The Effect Of The Collaborative Feedback Activities On Firms’ Forward And Reverse Logistics Competency,” (CSCMP Academic Research Symposium (ARS)), 2017, Atlanta, GA).
• Rapp, Adam, Thomas L. Baker, Jessica Ogilvie*, and Kristina K. Lindsey, “The Challenge of Competitive Intelligence: The Importance of Cognitive Mapping to Maximize Intelligence Usefulness” (AMA Winter Marketing Educators’ Conference, 2015, San Antonio, TX).
• Reynolds, Kristy, Kristina Lindsey Hall*, Thomas L. Baker, and Jessica Ogilvie, “The Influence of Customers’ Use of Self-Service Technologies (SST) on Employee-Related Outcomes,” (Society for Marketing Advances Annual Conference, 2015, San Antonio, TX); Published in conference proceedings.
• ​Richey, R. Glenn, Tyler R. Morgan*, and Kristina Lindsey Hall, “A Qualitative Exploration of Big Data in International Supply Chain Management: Key Success Factors and a Call for Research.” (CSCMP Educators’ Conference, 2015, San Diego, CA); Published in conference proceedings.
  *Indicates presenter

Conference attendance, DOCTORAL CONSORTIa, & Research Symposia

CONFERENCE ATTENDANCE:
​Academy of Marketing Science (AMS) Conference, 2018, New Orleans, LA
AMS Conference, 2023, New Orleans, LA
Affective(ly) Research Conference, 2023, iMotions and Center for Marketing and Sales Innovation, University of South Florida, Tampa, FL
AMA Summer Marketing Educators’ Conference, 2016, Atlanta, GA
AMA Summer Marketing Educators’ Conference, 2019, Chicago, IL
AMA Virtual Conference: The Year Ahead, Spring 2021, Virtual
AMA Winter Marketing Educators’ Conference, 2015, San Antonio, TX
AMA Winter Marketing Educators’ Conference, 2018, New Orleans, LA
AMA Winter Marketing Educators’ Conference, 2022, Las Vegas, NV
AMA Winter Marketing Educators’ Conference, 2023 Nashville, TN
Asia Pacific Sales and Service Conference, 2018, Waikiki, HI
ESPRMC 8th Annual Graduate Research Symposium, 2016, Tuscaloosa, AL
Forum on Markets and Marketing, 2018, University of Arizona, Tucson, AZ
Forum on Service Management, 2018, Northern Illinois University, Hoffman Estates, IL
Forum on Service Management, 2019, Northern Illinois University, Naperville, IL
Frontiers in Service Conference, 2015, San Jose State University, Jose, CA
Frontiers in Service Conference, 2016, Bergen, Norway
Frontiers in Service Conference, 2017, Fordham University, New York, NY
Frontiers in Service Conference, 2018, TX State University, Austin, TX
Frontiers in Service Conference, 2019, National University of Singapore, Singapore
Frontiers in Service Conference, 2021, Temple University, Virtual
Frontiers in Service Conference, 2022, Babson College, Boston, MA
Frontiers in Service Conference, 2023, Maastricht University, Maastricht, Netherlands
Let’s Talk about Service (LTAS), 2016, Fordham University, New York, NY
National Grocers’ Association Show, 2014, Las Vegas, NV
Organizational Frontlines Research (OFR) Symposium, 2016, FSU, Tallahassee, FL
OFR Pre-Conference, 2018, New Orleans, LA
OFR Pre-Conference, 2022, Las Vegas, NV
OFR Pre-Conference, 2023, Nashville, TN
Society for Marketing Advances (SMA) Annual Conference, 2011, Memphis, TN
SMA Annual Conference, 2014, New Orleans, LA
SMA Annual Conference, 2015, San Antonio, TX
SMA Annual Conference, 2016, Atlanta, GA
SMA Annual Conference, 2019, New Orleans, LA
SMA Annual Conference, 2022, Charlotte, NC
Southeast Marketing Symposium (SMS), 2014, University of Arkansas, Fayetteville, AR
SMS, 2015, Florida State University, Tallahassee, FL
SMS, 2016, Mississippi State University, Starkville, MS
SMS, 2017, University of Kentucky, Lexington, KY
South Central Writing Center Association (SCWCA), 2022, Louisiana State University, Virtual
​
DOCTORAL CONSORTIA, & RESEARCH SYMPOSIA​
​​Let's Talk About Service 2016, 5th Edition, “Contemporary Methodologies for Service Research” (Gabelli School of Business, Fordham University, New York City, New York), December 2016

23rd Annual Frontiers in Service and AMA SERVSIG Doctoral Consortium, Representative, Marketing Department, (Norwegian School of Economics, Bergen, Norway), June 2016 

51st Annual AMA Sheth Foundation Doctoral Consortium Representative, Marketing Department, University of Alabama (University of Notre Dame, Mendoza College of Business, South Bend, Indiana), June 2016

Society for Marketing Advances Doctoral Consortium Representative, Marketing Department, University of Alabama, (San Antonio, Texas), November 2015

22nd Annual Frontiers in Service and AMA SERVSIG Doctoral Consortium, Representative, Marketing Department, (Lucas College and Graduate School of Business, San Jose State University, San Jose, California), July 2015

Event Photos