Presentations, Conferences, & Doctoral ConsortIA

​ PRESENTATIONS 

• Arnold, Julian, Kristina Lindsey Hall, and Thomas L. Baker, “Authenticity and Rapport in Frontline Service: Interactional Justice for Unique Customers,” (Society for Marketing Advances Annual Conference, 2016, Atlanta, Georgia).

                      * Steven J. Shaw Best Paper in Conference Award
                      * Awarded Best Paper in Services Marketing Track

• Baker, Thomas L., Jens Hogreve, Kristina Lindsey Hall, and Leonhard Mandl, “The Impact of Time on Service Recovery Strategies,” (26th Annual Frontiers in Service Conference, 2017, Fordham University, New York, New York).
• Baker, Thomas L., and Kristina Lindsey Hall, “That’s My Name, Too! The Role of Incidental Similarities, Rapport, and Authenticity in Enhancing Employee-Customer Relations,” (Organizational Frontlines Research Symposium, 2016, Florida State University, Tallahassee, Florida).
• Baker, Thomas L., and Kristina Lindsey Hall, “The Impact of Majority/Minority Information Contained in Online Reviews on Consumer Regret,” (Society for Marketing Advances Annual Conference, 2016, Atlanta, Georgia).
• Baker, Thomas L., Paul Fombelle, Clay Vorhees, and Kristina Lindsey Hall, “Understanding Consumer Processing of Online Review Information: In/Decision Regret,” (25th Annual Frontiers in Service Conference, 2016, Bergen, Norway).
• Danatzis, Ilias, Kristina Lindsey Hall, Valtteri Kaartemo, and Bo Edvardsson, “How Change in Institutional Context Influences Value-in-use Perceptions: The Case of Airbnb,” (7th Forum on Markets and Marketing, Marketing Department, Eller College of Management, University of Arizona, Tucson, AZ,).
• Hood, Karen M., Kevin J. Shanahan, Christopher D. Hopkins, and Kristina Lindsey Hall, “The Moderating Role of Informational Features on Website Interactivity,” (AMA Summer Marketing Educators' Conference, 2015, Chicago, Illinois).
• Jaramillo-Echeverri, Maria-Susanna, Thomas Baker, and Kristina Lindsey Hall, “Impact of Anticipatory Regret in Action and Inaction Behaviors and Service Evaluation,” (Society for Marketing Advances Annual Conference, 2017, Louisville, Kentucky).
• Jaramillo-Echeverri, Maria-Susanna, Thomas Baker, and Kristina Lindsey Hall, “Anticipatory Regret in Action and Inaction Behaviors in Service Encounters,” (AMA Winter Marketing Educators’ Conference, 2018, New Orleans, Louisiana).
• Lindsey Hall, Kristina, “Market Formation and Shaping from an S-D Logic Perspective: A Case Study of the Collaborative Economy,” (7th Forum on Markets and Marketing, Marketing Department, Eller College of Management, University of Arizona, Tucson, AZ,).
• Lindsey Hall, Kristina, “Roundtable Topic: Reconceptualization of Selling Processes from a Service-dominant Logic Perspective,” (Asia Pacific Sales and Service Conference, 2018, Waikiki, Hawaii).
• Lindsey, Kristina K., and Thomas L. Baker, “The Impact of Incidental Similarity on Service Expectations and Recovery,” (Society for Marketing Advances Annual Conference, 2014, New Orleans, Louisiana).
• Lindsey, Kristina K., and Thomas L. Baker, “The Influence of Incidental Similarity on Service Expectations and Recovery for the Focal Customer and Other Group Members,” (Southeast Marketing Symposium Annual Conference, 2015, Florida State University, Tallahassee, Florida).
• Lindsey, Kristina K., Deborah Spake, and Mathew Joseph, “Health Care Reform and Its Impact on Young Consumers,” (Society for Marketing Advances Annual Conference, 2011, Memphis, Tennessee).
• Lindsey Hall, Kristina K., Ji “Miracle” Qi, R. Glenn Richey, Jr., and Ha Ta, “Examining Collaborative Feedback: A Logistics Competency Study,” (Society for Marketing Advances Annual Conference, 2019, New Orleans, Louisiana).
• Lindsey Hall, Kristina, and Thomas L. Baker, “Is Service Recovery Different For Collaborative Consumption?  The Impact of Triadic Exchanges,” (26th Annual Frontiers in Service Conference, 2017, Fordham University, New York, New York).
• Lindsey Hall, Kristina, and Thomas L. Baker, “The Impact of Incidental Similarity on Service Expectations and Recovery,” (Society for Marketing Advances Annual Conference, 2015, San Antonio, Texas).
• Lindsey Hall, Kristina, and Thomas L. Baker, “A Preliminary Investigation of the Drivers of Consumer Participation in Collaborative Consumption” (24th Annual Frontiers in Service Conference, 2015, San Jose, California).
• Lindsey Hall, Kristina, and Thomas L. Baker, “Consumer Expectations, Failure Attributions, and Desired Recovery in a Collaborative Consumption Context” (ESPRMC 8th Annual Graduate Research Symposium, 2016, The University of Alabama, Tuscaloosa, Alabama).
• Lindsey Hall, Kristina, and Thomas L. Baker, and Daniel Bachrach, “The Influence of Incidental Similarities on Service Encounter Expectations and Outcomes” (ESPRMC 8th Annual Graduate Research Symposium, 2016, The University of Alabama, Tuscaloosa, Alabama).
• Lindsey Hall, Kristina, Eric Michel, Ji “Miracle” Qi, Matt Leon, Sven Kepes, Laurence Weinzimmer, and Anthony Wheeler, “Bridging Two Tales of Engagement: An Initial Meta-analytic Review of Employee and Customer Engagement in Frontline Employee Research,” (Interdisciplinary Forum on Service Management, Northern Illinois University, Hoffman Estates, IL).
• Lindsey Hall, Kristina, Eric Michel, Ji “Miracle” Qi, Matt Leon, Sven Kepes, Laurence Weinzimmer, Anthony Wheeler, and Danli Chen, “Bridging Two Tales of Engagement: An Initial Meta-analytic Review of Employee and Customer Engagement in Frontline Employee Research,” (AMA Summer Marketing Educators’ Conference, 2019, Chicago, Illinois).
• Lindsey Hall, Kristina, Eric Michel, Matt Leon, Harrison Pugh, Brittany Buis, Darren Good, and Ji “Miracle” Qi, “Leader behavior in the Service Profit Chain: Group level vs Individual Effects,” (NIU 2nd Annual Forum on Service Management, 2019, Naperville, Illinois).
• Michel, Eric, Kristina Lindsey Hall, Ji “Miracle” Qi, Matt Leon, Sven Kepes, Laurence Weinzimmer, and Anthony Wheeler, “Two Tales of Engagement: An Interdisciplinary Review of Employee and Customer Engagement in Services Management Research,” (AOM, 2019, Boston, Massachusetts).
• Northington, William, Jessica Ogilvie, Kristina K. Lindsey, and Kristy Reynolds, “Examining Reactive Customer Engagement Strategies in Online Shopping Cart Abandonment: A Regulatory Fit Perspective” (Academy of Marketing Science World Marketing Congress, 2015, Bari, Italy).
• Qi, Ji “Miracle”, Kristina Lindsey Hall, and Thomas L. Baker, “Employee Gratitude and Positive Emotions: Linking Organizational Resource Provision and Employee Engagement,” (Accepted, 27th Annual Frontiers in Service Conference, 2018, Texas State University, Austin, Texas).
• Qi, Ji “Miracle”, R. Glenn Richey, Jr., Kristina Lindsey Hall, “The Effect of the Collaborative Feedback Environment on Firms’ Reverse Logistics Competencies and Logistics Performance,” (Society for Marketing Advances Annual Conference, 2017, Louisville, Kentucky).
• Qi, Ji “Miracle”, Kristina Lindsey Hall, and R. Glenn Richey, Jr., “The Effect Of The Collaborative Feedback Activities On Firms’ Forward And Reverse Logistics Competency,” (CSCMP Academic Research Symposium (ARS)), 2017, Atlanta, Georgia).
• Rapp, Adam, Thomas L. Baker, Jessica Ogilvie, and Kristina K. Lindsey, “The Challenge of Competitive Intelligence: The Importance of Cognitive Mapping to Maximize Intelligence Usefulness” (AMA Winter Marketing Educators’ Conference, 2015, San Antonio, Texas).
• Reynolds, Kristy, Kristina Lindsey Hall, Thomas L. Baker, and Jessica Ogilvie, “The Influence of Customers’ Use of Self-Service Technologies (SST) on Employee-Related Outcomes,” (Society for Marketing Advances Annual Conference, 2015, San Antonio, Texas).
• Richey, R. Glenn, Tyler R. Morgan, and Kristina Lindsey Hall, “A Qualitative Exploration of Big Data in International Supply Chain Management: Key Success Factors and a Call for Research.” (CSCMP Educators’ Conference, 2015, San Diego, California).

DOCTORAL CONSORTIa & Research Symposia

Let's Talk About Service 2016, 5th Edition, “Contemporary Methodologies for Service Research” (Gabelli School of Business, Fordham University, New York City, New York), December 2016

23rd Annual Frontiers in Service and AMA SERVSIG Doctoral Consortium, Representative, Marketing Department, (Norwegian School of Economics, Bergen, Norway), June 2016 

51st Annual AMA Sheth Foundation Doctoral Consortium Representative, Marketing Department, University of Alabama (University of Notre Dame, Mendoza College of Business, South Bend, Indiana), June 2016

2nd Annual Organizational Frontlines Research Symposium, (Florida State University, College of Business, Tallahassee, Florida), February 2016

10th Annual Southeast Marketing Symposium Participant, (Mississippi State, Starkeville, Mississippi), February 2016 

Society for Marketing Advances Doctoral Consortium Representative, Marketing Department, University of Alabama, (San Antonio, Texas), November 2015

22nd Annual Frontiers in Service and AMA SERVSIG Doctoral Consortium, Representative, Marketing Department, (Lucas College and Graduate School of Business, San Jose State University, San Jose, California), July 2015

9th Annual Southeast Marketing Symposium Participant, (Florida State University, College of Business, Tallahassee, Florida), February 2015 

8th Annual Southeast Marketing Symposium Participant, (Sam M. Walton College of Business, University of Arkansas, Fayetteville, Arkansas), March 2014

Event Photos